Realtime infrastructure

Instant support updates, delivered at the edge.

TicketNova Realtime Edge keeps Customer Portal, Staff Portal and platform dashboards synchronized with secure room-based WebSocket delivery. Clients receive only the events they are authorized to see.

Room-scoped deliverySigned sessionsAutomatic reconnectHTTP/SSE fallbackZero Redis dependency

Connected clients00% capacity

Active rooms0Authorized subscriptions

Events / minute00 total received

Deliveries / minute00 total delivered

Ingress latency0 ms60 second average

Memory0 MB0 MB heap

Live throughput

Event delivery activity

Last 2 minutes

Events receivedClient deliveries

Average fan-out0.0×

Authentication failures0

Slow-client drops0

Subscription health

Connected room groups

0 groups

No active subscriptions0

↔Realtime transportAuthenticated WebSocket sessions with heartbeat monitoring.

◇Scoped deliveryTicket, user, server, staff and platform rooms remain isolated.

✓Fail-safe syncTicketNova can fall back to HTTP/SSE if realtime transport is unavailable.